In the era of digitalization, we have remained true to our convictions with a customer relations center even closer to its customers. Telesales, customer service management, digital solutions, click to call, chat are now adopted and used in all sectors of activity, but it is the teams and their motivation that create the real difference. SATEL is an independent group, historically based in France, in a working environment conducive to creativity, well-being and efficiency. 5 production sites spread over human-sized towns, 400 work positions, more than 95% of the workforce on permanent contracts, 100% of operational management teams (supervisors, project managers, quality managers, etc.) come from internally by promotion, 20,000 hours of continuing education. Since its creation in 1993, Satel has shown steadily increasing figures in terms of turnover, number of employees and multi-channel contacts. These results have enabled us to develop by opening new sites and diversifying our offer to allow our customers to benefit from our experience. Satel was founded in 1993 and has continued to develop during these 24 years. Thus, its history is marked by important events such as the first telesales action in 1995. Since then, the company has continued to grow with the opening of the Montluçon site in 2003 and then the Puy en Velay site for two. years later. The Moulins site was created in 2006 and the Saint-Flour site was acquired the following year. A sales office was created in Clermont-Ferrand in 2009 and the Vichy site was created in 2010. The opportunity for Satel to commit to the parenthood charter with the opening of an on-site crèche. And 2017 was marked by the implementation of the Doo ERP. The Satel group, now based in Vichy, is wholly owned by Olivier Safin and Bertrand Aucagne. The group is divided into three structures: Satel (spread over 3 sites in Vichy, Moulins and Le Puy en Velay), Satel Perm (based in Vichy) created in 2006 and Télémarketing Service (located in Fontainebleau and Avon), a company acquired in 2015. Each of these structures is 99% owned by Satel Finances and 0.5% by Olivier Safin and the remaining 0.5% by Bertrand Aucagne. During all these years, the two founders have thus been able to remain the sole shareholders of the Satel group and are still at the head of it. For all the latest company information, follow our news .

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