For over six decades, GC Services has earned a solid reputation as being a trusted provider of contact center services. Our customer care, accounts receivable management and back office solutions are not designed as a one-size-fit all, but instead are tailor-made to your specific measurements with the ability to expand when necessary. We are the provider who has invested in the development of our employees in order to provide a customer experience that protects your brand. By leveraging our industry experience, dedicated agents, and tenured management teams, we bring value to your brand by providing an excellent customer experience with every interaction. GC Services is not your average BPO. We nurture a culture where our employees are happy being at work, enjoy their work, and feel they are growing both professionally and personally. We give our employees the right tools, the right training, ongoing support, and career development. Our focus is not on just putting bodies in seats, but rather on creating a path for our agents to have a career. We invest in our employees, and have an established employee development program in place that allows our agents to gain the necessary skills for advancement into entry-level management positions. Additionally, our Management Development & Training Programs foster opportunities so our employees can experience other functional areas of the contact center. We enthusiastically support a promote-from-within philosophy, and the fact that over 90 percent of our managers and 72 percent of our executives began their career in entry-level positions, is testament to that fact. Our management staff play a key role in encouraging our employees, whether it is a simple “hello,” or a more in-depth conversation, the personal touch lets our agents know that our staff have a vested interest in their success. This vested interest is evident in the fact that our employees have deemed GC Services as “The Best Place to Work”.

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